Privacy Policy

DFX Logistics (Delhi Express Cargo Pvt. Ltd.) (“DFX Logistics”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our services, submit an enquiry, or otherwise interact with us.

1. Information We Collect

Depending on how you use our website and services, we may collect information such as:

• Name and contact details
• Email address and telephone/mobile number
• Pickup and delivery addresses
• Company or business details
• Shipment and consignment information
• Billing and payment-related information
• Information provided through enquiry, quotation, or contact forms
• Website usage, browser, device, and technical information
• Any other information you voluntarily provide to us

We may also collect information through cookies and similar technologies to help us operate and improve our website.

2. How We Use Your Information

We may use the information collected to:

• Provide and manage our logistics, courier, cargo, and related services
• Process shipment and delivery requests
• Respond to enquiries and requests for quotations
• Communicate with customers regarding services or shipments
• Process payments and billing
• Provide customer support
• Improve our website, services, and customer experience
• Maintain business and operational records
• Detect, prevent, and address fraud, misuse, or security issues
• Comply with applicable laws, regulations, and legal requirements
• Send service-related communications and, where permitted, promotional communications

3. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties when necessary to provide our services or operate our business. These may include:

• Delivery and transportation partners
• Service providers and technology providers
• Payment processors and financial institutions
• IT, hosting, and website service providers
• Professional advisers, auditors, or consultants
• Government authorities or law-enforcement agencies where required by law

We only aim to share information that is reasonably necessary for the relevant purpose.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and enhance your browsing experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with applicable legal or regulatory requirements.

7. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, updating, or deletion of certain information.

To make a privacy-related request, please contact us using the contact details provided on our website.

9. Children’s Privacy

Our website and services are generally intended for businesses and general users and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

DFX Logistics (Delhi Express Cargo Pvt. Ltd.)
Email: info@dfxlogistics.in exim@dfxlogistics.in
Phone: +91-(0)11-47721111 to 17
Address: DFX Logistics, 12/21, East Patel Nagar
New Delhi – 110008, India