Terms and Conditions

Terms & Conditions

Welcome to the website of DFX Logistics (Delhi Express Cargo Pvt. Ltd.) (“DFX Logistics”, “we”, “us”, or “our”).

By accessing or using this website or our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws, regulations, or the rights of others.

You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorized access to the website or its systems
• Interfere with the operation or security of the website
• Submit false, misleading, or inaccurate information
• Use website content for unauthorized commercial purposes
• Introduce malicious software, viruses, or harmful code

2. Our Services

DFX Logistics provides logistics, courier, cargo, transportation, freight, and related services as offered from time to time.

The availability, scope, pricing, delivery timelines, and conditions of individual services may vary depending on the shipment, destination, service type, applicable regulations, and other operational factors.

A quotation, booking confirmation, invoice, consignment note, or other applicable service document may contain additional terms relating to a particular shipment or service.

3. Customer Information

Customers are responsible for providing complete and accurate information required for the provision of services.

This may include sender and receiver details, addresses, contact information, shipment descriptions, package details, and other information required for transportation or delivery.

DFX Logistics shall not be responsible for delays, additional charges, or service issues arising from incorrect, incomplete, or misleading information provided by the customer.

4. Shipment and Packaging

Customers are responsible for ensuring that shipments are appropriately packed, labelled, and prepared for transportation.

Certain goods may be restricted or prohibited from transportation due to applicable laws, regulations, carrier policies, safety requirements, or operational limitations.

DFX Logistics may refuse to accept or transport any shipment that it reasonably believes is prohibited, improperly packaged, unsafe, inaccurately declared, or otherwise unsuitable for transportation.

5. Pricing and Payments

Service charges and quotations are based on the information available at the time of quotation or booking.

Additional charges may apply where there are changes in shipment details, weight, dimensions, destination, handling requirements, customs requirements, taxes, duties, storage, waiting time, remote-area delivery, or other applicable circumstances.

Payments must be made according to the agreed payment terms.

6. Delivery Timelines

Any delivery or transit time communicated by DFX Logistics is generally an estimate unless expressly agreed otherwise in writing.

Delivery may be affected by factors beyond our reasonable control, including weather, traffic, natural events, strikes, customs procedures, government restrictions, operational disruptions, incorrect addresses, recipient unavailability, or other unforeseen circumstances.

7. Tracking Information

Where shipment tracking is available, tracking information is provided for customer convenience.

Tracking updates may be subject to operational or system delays, and DFX Logistics does not guarantee that tracking information will always be available in real time.

8. Third-Party Service Providers

We may use third-party carriers, transportation providers, agents, technology providers, customs-related service providers, or other partners in connection with providing our services.

The involvement of third parties may be subject to their respective terms, policies, and operational procedures.

9. Website Content

We make reasonable efforts to keep the information on our website accurate and up to date. However, website content is provided for general informational purposes and may change without prior notice.

We do not guarantee that the website or all information contained on it will always be complete, accurate, current, or available without interruption.

10. Intellectual Property

Unless otherwise stated, the content of this website, including text, logos, graphics, images, designs, trademarks, and other materials, is owned by or licensed to DFX Logistics and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, or commercially exploit our website content without prior written permission.

11. Limitation of Liability

To the extent permitted by applicable law, DFX Logistics shall not be liable for indirect, incidental, consequential, or special losses arising from the use of our website or services.

Any liability relating to a particular shipment or service may be subject to the applicable booking terms, consignment documentation, service agreement, or other terms governing that shipment.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

12. Force Majeure

DFX Logistics shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, war, civil unrest, strikes, government actions, regulatory restrictions, epidemics, transportation disruptions, system failures, or other unforeseen events.

13. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only.

DFX Logistics does not control or necessarily endorse third-party websites and is not responsible for their content, availability, security, or practices.

14. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time.

Changes will become effective when the revised terms are published on this website. Your continued use of the website or services after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise agreed in writing or required by applicable law.

Any disputes shall be subject to the jurisdiction of the appropriate courts or authorities as applicable.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

DFX Logistics (Delhi Express Cargo Pvt. Ltd.)